Manager Interviews Essay Example | Topics and Well Written Essays - 2250 words

Manager Interviews - Essay Example One of the most common procedures made use of to date includes the qualitative research methods, the quantitative research method, and the mixed research methods (McBride, 2005). Brilliantine, is amongst the firms under study, and poses as a firm, working with the reception of three main categories of calls from its clients. After conclusively interviewing not only the firms’ manager, Mrs. Sutton Banks, but also other executives of the firm, it was clear that the services rendered include, emergency calls, which would lie considered as the most vital of all the firms operations, as they result to having the firms’ agents being on the phone, for an average time of thirty minutes. This however goes further to lie spread over to a greater number of calls, whereby the customer, the client’s family, or even the neighbors are at times involved in the entire calling procedure. Technical enquiries, as well as reassurance calls, are also part of the buildup that the firm consists and works with (Esty, 2006). On the other hand, I learnt from my research that, a spa managers’ job is one of the most demanding positions that one could take up today. The flourishing spa industry gives one the opportunity to engage in procedures that bring with them rewards, excitement and, most importantly, great hope and exemplary results. However, with all this comes the other side of spas that many people may tend to know very little about. From my interview with the manager of one popular spa around that I visited, I learnt that despite holding this somewhat desired position, a lot comes with bearing that role. It is evident that with that very demanding position as a spa manager, the predicament of need for more support in terms of moral support and guidance, as well as training of staff is a major setback if lacked. In addition, it is also a very necessary factor, if the spa is to perform in accordance to the set standards (Plunkett, 2012). Technology in bus iness is essential because without it issues such as globalization, efficient communication with customers, security, as well as efficiency of operations would not lie realized. Annual tradeshows offering vendor support to dealers and cruise incentive trip for top performing dealers have also remained carried out in a bid to improve its dealer’s relations (Esty, 2006). Moreover, I learnt that, like any other management position, to be a successful spa manager, one tends to develop more in terms of success of the spa, too, with more relevant education and experience that tends to address not only their life skills but business skills as well. A well-established spa, such as the one covered in my research, incorporates various functions that may not necessarily be independent (McBride, 2005). Among various departments that should lie considered equally important is the finance department. This what, at the end of the day, the manager, and the managerial crew count on to reveal any income or possible loss where it applies. Just to mention a few roles of this department, it interprets all the financial reports and provides expertise on matters concerned with the overall revenue against the expenses incurred. This department is also mainly concerned with administration of staff and scheduling of clients to ensure maximum revenue generation and profitability as well (Plunkett, 2012). Thorough research entails a careful search of a subject matter in order to